VoiceThread Docs / Troubleshooting / Comment could not be processed

Microphone or webcam recording

Failure to process an audio or video comment recorded directly into VoiceThread is most likely caused by a drop in the connection between your computer and our servers as you were recording.  Please try again, and [contact us](https://voicethread.com/support/contact/ if you continue to have trouble.

File upload

The file you are attempting to upload most likely cannot be processed by VoiceThread.  Try saving your file in a different format before uploading it again.

Best formats for audio: .mp3 and .wav

Best formats for video: .mp4 and .mov